Refund policy

Nova Collections Return & Refund Policy

Last Updated: November 2025

We want you to love your purchase from Nova Collections! If you’re not completely satisfied, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

To qualify for a return:

  • Items must be unused, unworn, and in original packaging

  • All tags and proof of purchase must be included

To start a return, please contact us at info@novacollections.com
Once your return is approved, we’ll send you a return shipping label and full instructions.
Items sent back without prior approval will not be accepted.

If you are returning from outside the United States, please note that shipping times may vary.

Damages and Issues

Please check your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

Certain products cannot be returned, including:

  • Custom or personalized products

  • Perishable items (e.g., food, flowers, plants)

  • Personal care or beauty items

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, contact our support team.

Exchanges

Need a different item?
The fastest way is to return your original order and place a new purchase once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you about your refund status.
If approved, a refund will be issued to your original payment method within 10 business days.
Processing times may vary by your bank or card issuer.

If you haven’t received your refund after 15 business days, please email us at info@novacollections.com

European Union Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your purchase within 3 days, for any reason. Items must be unused, with tags, and in their original packaging.

Thank you for shopping with Nova Collections!
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.